Administration

User Settings

User Mail Tracking Setup

Gold-Vision can be setup to automatically track emails (and synchronises Appointments, Contacts and Tasks from Microsoft Exchange, Office 365 or Google) by using a service on the Gold-Vision server to access users’ mailboxes and track emails.
Click here to find out more about setting up the Service User account.

When an email is tracked, an entire copy of the message and attachment is stored in Gold-Vision and linked to the relevant account and contact or other object.

Gold-Vision will track any email within a user’s mailbox where a matching contact email address or account ‘Email Domain’ is found in the system.
Settings for privacy and exclusions outside of this can be configured separately.

Enabling User Mail Tracking

Step 1 – Required Global Settings

  • Before the user mail tracking is configured please ensure the Global Mail Tracking Settings have been setup in the Settings area.
  • Gold-Vision automatically tracks emails (and synchronises Appointments, Contacts and Tasks from Microsoft Exchange, Office 365 or Google) by using a service on the Gold-Vision server to access users’ mailboxes and track emails.
    Click here to find out more about setting up the Service User account.

Step 2 – User Mail Tracking Settings

User Mail Tracking can be configured from the Settings area against each user.

On the User record go to the Action Menu and select Mail Tracking Settings.

On the Mail Tracking Settings window enter the following details:

Type
Enter the type of mailbox (click the mailbox type below for the remaining options which differ depending on this Type).

Office 365 Set Up

Mailbox Username              
This is the user’s email address

Web Service Username
This is the Gold-Vision web service user which has been setup by your IT Department.
Click here to find out how to set this up.

Web Service Password
The password for the above web service username

Scan Name (Optional)

  • Facilitates multiple mail tracking processes.
    Please contact us if you require more information.

Exchange Set Up

Exchange Version Select the version associated with your mailbox. Host Address eg. https://outlook.office365.com/EWS/Exchange.asmx Mailbox Username This is the user’s email address. Web Service Username This is the Gold-Vision web service user which has been set-up by your IT Department. Click here to find out how to set this up. Web Service Password The password for the above web service username. Scan Name (Optional)
  • Facilitates multiple mail tracking processes. Please contact us if you require more information.

IMAP v2

Googlemail and Gmail require this option.
Host Address eg. imap.gmail.com Mailbox Username This is the user’s email address. Mailbox Password The password for the user’s email address OR Gmail Third Party App Password – Please see How to Set Up the App Password for Google / Gmail Accounts Use SSL Tick this option SMTP Server eg. smtp.gmail.com SMTP Port For Gmail it is 587 SMTP Username This is the user’s email address.  SMTP Password The password for the user’s email address OR Gmail Third Party App Password – Please see How to Set Up the App Password for Google / Gmail Accounts SMTP SSL Tick this option Scan Name (Optional) Facilitates multiple mail tracking processes. Please contact us if you require more information.

Tip

Tip: If the Web Service Username or Password is changed at any time, all user mail tracking settings records will have to be updated accordingly to ensure mail tracking is working as expected.

Testing the Connection to the Mailbox

To confirm the details are correct run a test, if it passes then save, the dialog will close and return to the user.

Step 3 – User Mail Tracking Settings 

Once the above Settings have been completed to enable the Mail Tracking for each user the following options should be selected: 

Mail Tracking Folders
  • insert a * to scan all folders in the mailbox
  • or insert Inbox / sent
Max Sensitivity This setting determines which emails from your inbox are tracked into Gold-Vision.
  • 0 = Normal – will track all emails except those marked as Personal/ Private / Confidential in Outlook
  • 1 = Personal –  will track all emails except those marked as Private & Confidential in Outlook
  • 2 = Private – will track all emails except those marked as Confidential in Outlook
  • 3 = Confidential – will track all emails including those marked as Confidential in Outlook
In an Outlook the email Sensitivity can be defined from the Message Options section on the message ribbon. If when an email is sent from Outlook, it is set as having a Confidential sensitivity setting, then the email when tracked into Gold-Vision will be marked as being Private automatically. Also, if a person replies to a message that has been sent as confidential, their reply will by default be set as Confidential.

Troubleshooting

If you are experiencing issues setting up mail tracking or are not seeing emails in Gold-Vision please visit the Mail Tracking & Calendar Troubleshooting page.

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