Service Status

UK & Europe

Gold-Vision Cloud Hosted

Service is up and running

Last updated 27/04/2026 00:58

Planned Outages for Essential Maintenance:

Emergency outage – Sunday 17th May 2026 from 8am – 12pm, for database updates

Our systems will be unavailable due to patching during the following windows:

– Every Sunday, 00:00-04:00 GMT

– Every 3rd Saturday of the month, 20:00-23:59 GMT

– Every 4th Saturday of the month, 06:00-12:00 GMT

History of Unplanned Outages:

06 May 2026 15:03 GMT – Database outage due to networking issue. Resolved 15:13.

29 September 2025 10:20 GMT – An network issue impacted availability for some hosted customers. Resolved 10:30.

24 July 2025 08:00 GMT – Azure app service issue causing problems for some SSO users. Resolved 09:12.

09 June 2025 14:00 GMT – An issue is impacting availability for some hosted customers. Resolved 14:18.
Gold-Vision Connect

Service is up and running

Last updated 27/04/2026 21:14

Issue reported by SendGrid (Gold-Vision Connect’s email sending engine) regarding the blocking of Outlook Consumer Domains

Message issued by SendGrid: Starting around 3:00 am PST on January 14, our engineers began investigating an issue with emails sent to Microsoft Outlook Consumer domains. Some customers may experience an increase in email block rates to Microsoft Outlook Consumer domains which include Hotmail and Outlook domains. Our Engineers are working with Microsoft. We will provide another update in two hours or as soon as more information becomes available.

See more from SendGrid here: https://status.sendgrid.com/

We are monitoring this issue closely with SendGrid to ensure minimal impact to customers. Impacted domains include @live.com/co.uk, @outlook.com/co.uk and @hotmail.com/co.uk. If you have further questions on this matter please contact our support desk at support@gold-vision.com.

Planned Outages for Essential Maintenance:

Emergency outage – Sunday 17th May 2026 from 8am – 12pm, for database updates

Our systems will be unavailable due to patching during the following windows:

– Every Sunday, 00:00-04:00 GMT

– Every 3rd Saturday of the month, 20:00-23:59 GMT

– Every 4th Saturday of the month, 06:00-12:00 GMT
Gold-Vision API

Service is up and running

Last updated 27/04/2026 00:58

Planned Outages for Essential Maintenance:

Emergency outage – Sunday 17th May 2026 from 8am – 12pm, for database updates

Our systems will be unavailable due to patching during the following windows:

– Every Sunday, 00:00-04:00 GMT

– Every 3rd Saturday of the month, 20:00-23:59 GMT

– Every 4th Saturday of the month, 06:00-12:00 GMT
Gold-Vision Marketing

Service is up and running

Last updated 20/05/2026 15:31

Urgent Maintenance to Address Open Delivery Issues
Please note emergency maintenance will be taking place from 18:00 – 22:00. We appreciate your understanding of this short notice.

Issue reported by SendGrid (Gold-Vision Marketing’s email sending engine) regarding the blocking of Outlook Consumer Domains

Message issued by SendGrid: Starting around 3:00 am PST on January 14, our engineers began investigating an issue with emails sent to Microsoft Outlook Consumer domains. Some customers may experience an increase in email block rates to Microsoft Outlook Consumer domains which include Hotmail and Outlook domains. Our Engineers are working with Microsoft. We will provide another update in two hours or as soon as more information becomes available.

See more from SendGrid here: https://status.sendgrid.com/

We are monitoring this issue closely with SendGrid to ensure minimal impact to customers. Impacted domains include @live.com/co.uk, @outlook.com/co.uk and @hotmail.com/co.uk. If you have further questions on this matter please contact our support desk at support@gold-vision.com.

Planned Outages for Essential Maintenance:

Our systems will be unavailable due to patching during the following windows:

– Every Sunday, 00:00-04:00 GMT

– Every 3rd Saturday of the month, 20:00-23:59 GMT

– Every 4th Saturday of the month, 06:00-12:00 GMT

North America

Gold-Vision Cloud Hosted

Service is up and running

Last updated 27/04/2026 00:58

Planned Outages for Essential Maintenance:

Saturday 9th May 2026 – 0100 to 09:00 Sunday 10th May – SQL Database provisioning work will be taking place. This will affect all instances of Gold-Vision, which will be unavailable during some of this time. Please plan accordingly.

Our systems will be unavailable due to patching during the following windows:

– Saturday 10th May, 03.00-04.00 CST

– Every Sunday, 00:00-04:00 CST

– Every 3rd Saturday, 00:00-04:00 CST
Gold-Vision Connect

Service is up and running

Last updated 27/04/2026 15:58

Planned Outages for Essential Maintenance:

Our systems will be unavailable due to patching during the following windows:

– Saturday 10th May, 03.00-04.00 CST

– Every Sunday, 00:00-04:00 CST

– Every 3rd Saturday, 00:00-04:00 CST
Gold-Vision API

Service is up and running

Last updated 27/04/2026 15:58

Planned Outages for Essential Maintenance:

Saturday 9th May 2026 – 0100 to 09:00 Sunday 10th May – SQL Database provisioning work will be taking place. This will affect all instances of Gold-Vision, which will be unavailable during some of this time. Please plan accordingly.

Our systems will be unavailable due to patching during the following windows:

– Saturday 10th May, 03.00-04.00 CST

– Every Sunday, 00:00-04:00 CST

– Every 3rd Saturday, 00:00-04:00 CST