Gold-Vision Cloud Hosted
Service is up and running
Planned Outages for Essential Maintenance:
Our systems will be unavailable due to patching during the following windows:
– Every Sunday, 00:00-08:30 GMT
– Every 3rd Saturday of the month, 20:00-23:59 GMT
– Every 4th Saturday of the month, 06:00-12:00 GMT
History of Unplanned Outages and Performance Issues:
Hosted Performance Issues Update 13/7/26 : Over the weekend, our team carried out significant work to address the performance issues some customers have experienced recently.
As part of this we have allocated additional database hardware resource within our primary data centre, and made specific server and infrastructure level configuration changes to improve performance and stability
We’ve also rebalanced how workloads are distributed across our infrastructure, which should reduce contention and improve response times during peak periods. Resolved 13/7/26
Hosted Performance Issues 10/7/26 : We are carrying out a series of infrastructure changes over the coming days to improve service performance and stability.
Friday 10th July, from 19:00 (UK time): Infrastructure change in progress. A brief period of service disruption is expected during this window.
Saturday 11th July, 13:00 – Sunday 12th July, 20:00: Further infrastructure improvements taking place. Service may be interrupted during this period; affected customers will be notified in advance.
Monday 13th July (evening): Contingency window reserved for additional changes, if required.
This page will be updated as work progresses.
06 July 2026 – Brief issues with single sign on certificate expiry due to stale certificate. Resolved and repeat remediation active.
02 July 2026 – Database performance degradation due to non-rate limited API usage. Multiple fixes and adjustments made over several days OOH including the weekend.
06 May 2026 15:03 GMT – Database outage due to networking issue. Resolved 15:13.