Service Status

UK & Europe

Gold-Vision Cloud Hosted

Service is up and running

Last updated 15/06/2026 23:16

Service Performance:

03/07/2026/

In response to recent issues with system performance, we have carried out a set of system adjustments overnight.

We continue to monitor the situation.

02/07/2026:

We are currently experiencing performance issues caused by an unprecedented surge in API usage. To stabilise the platform, we have temporarily taken the API offline for a subset of customers.

Our team is actively working to resolve the issue. We expect service to be restored shortly, and we will be introducing additional rate limiting to prevent this from recurring and to ensure consistent performance for all customers.

We apologise for the inconvenience and appreciate your patience. Further updates will be posted here as the situation develops.

Planned Outages for Essential Maintenance:

Emergency Maintenance works – Monday 15th June 2026 from 18:00 to 23:00. No outage expected, but expected performance degredation.

Our systems will be unavailable due to patching during the following windows:

– Every Sunday, 00:00-08:30 GMT

– Every 3rd Saturday of the month, 20:00-23:59 GMT

– Every 4th Saturday of the month, 06:00-12:00 GMT

History of Unplanned Outages:

06 May 2026 15:03 GMT – Database outage due to networking issue. Resolved 15:13.

29 September 2025 10:20 GMT – An network issue impacted availability for some hosted customers. Resolved 10:30.

24 July 2025 08:00 GMT – Azure app service issue causing problems for some SSO users. Resolved 09:12.

09 June 2025 14:00 GMT – An issue is impacting availability for some hosted customers. Resolved 14:18.
Gold-Vision Connect

Service is up and running

Last updated 15/06/2026 23:16

Issue reported by SendGrid (Gold-Vision Connect’s email sending engine) regarding the blocking of Outlook Consumer Domains

Message issued by SendGrid: Starting around 3:00 am PST on January 14, our engineers began investigating an issue with emails sent to Microsoft Outlook Consumer domains. Some customers may experience an increase in email block rates to Microsoft Outlook Consumer domains which include Hotmail and Outlook domains. Our Engineers are working with Microsoft. We will provide another update in two hours or as soon as more information becomes available.

See more from SendGrid here: https://status.sendgrid.com/

We are monitoring this issue closely with SendGrid to ensure minimal impact to customers. Impacted domains include @live.com/co.uk, @outlook.com/co.uk and @hotmail.com/co.uk. If you have further questions on this matter please contact our support desk at support@gold-vision.com.

Planned Outages for Essential Maintenance:

Our systems will be unavailable due to patching during the following windows:

– Every Sunday, 00:00-08:30 GMT

– Every 3rd Saturday of the month, 20:00-23:59 GMT

– Every 4th Saturday of the month, 06:00-12:00 GMT
Gold-Vision API

Service is up and running

Last updated 15/06/2026 23:16

Planned Outages for Essential Maintenance:

Our systems will be unavailable due to patching during the following windows:

– Every Sunday, 00:00-08:30 GMT

– Every 3rd Saturday of the month, 20:00-23:59 GMT

– Every 4th Saturday of the month, 06:00-12:00 GMT
Gold-Vision Marketing

Service is up and running

Last updated 15/06/2026 23:16

Issue reported by SendGrid (Gold-Vision Marketing’s email sending engine) regarding the blocking of Outlook Consumer Domains

Message issued by SendGrid: Starting around 3:00 am PST on January 14, our engineers began investigating an issue with emails sent to Microsoft Outlook Consumer domains. Some customers may experience an increase in email block rates to Microsoft Outlook Consumer domains which include Hotmail and Outlook domains. Our Engineers are working with Microsoft. We will provide another update in two hours or as soon as more information becomes available.

See more from SendGrid here: https://status.sendgrid.com/

We are monitoring this issue closely with SendGrid to ensure minimal impact to customers. Impacted domains include @live.com/co.uk, @outlook.com/co.uk and @hotmail.com/co.uk. If you have further questions on this matter please contact our support desk at support@gold-vision.com.

Planned Outages for Essential Maintenance:

Our systems will be unavailable due to patching during the following windows:

– Every Sunday, 00:00-08:30 GMT

– Every 3rd Saturday of the month, 20:00-23:59 GMT

– Every 4th Saturday of the month, 06:00-12:00 GMT

North America

Gold-Vision Cloud Hosted

Service is up and running

Last updated 15/06/2026 23:16

Planned Outages for Essential Maintenance:

Our systems will be unavailable due to patching during the following windows:

– Saturday 10th May, 03.00-04.00 CST

– Every Sunday, 00:00-08:30 CST

– Every 3rd Saturday, 00:00-04:00 CST
Gold-Vision Connect

Service is up and running

Last updated 15/06/2026 23:16

Planned Outages for Essential Maintenance:

Our systems will be unavailable due to patching during the following windows:

– Saturday 10th May, 03.00-04.00 CST

– Every Sunday, 00:00-08:30 CST

– Every 3rd Saturday, 00:00-04:00 CST
Gold-Vision API

Service is up and running

Last updated 15/06/2026 23:16

Planned Outages for Essential Maintenance:

Our systems will be unavailable due to patching during the following windows:

– Saturday 10th May, 03.00-04.00 CST

– Every Sunday, 00:00-08:30 CST

– Every 3rd Saturday, 00:00-04:00 CST